Hi Carol,
We sincerely apologize for the inconvenience you have experienced with your order. We understand how frustrating it can be when your order does not arrive as expected.
I see we canceled your order, because the item you ordered was out of stock. And we never charged your card for the item you ordered. Normally our system sends an automated email notifying you that your order was cancelled and that your paymment was cancelled for you. It's possible our email went to your spam folder. This is not uncommon.
Please know that we truly appreciate your business, and we are committed to improving our in-stock availability. If there is anything else we can do to assist you, please do not hesitate to reach out.
Thank you for bringing this to our attention.
Your friends at mobileIGo.com